Terms of service

By accessing or using this website, you agree to these terms. If you do not agree, please do not use the website.

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1. General Terms

• You must be at least 18 years old or have appropriate guardian consent.
• We may update these terms from time to time without prior notice.
• By continuing to use the website after changes are posted, you accept the updated terms.

2. Product Information

• We make reasonable efforts to keep product descriptions, images, sizes, and other details accurate.
• Colors may vary slightly due to screen settings, lighting, and individual device displays.
• All products are subject to availability.

3. Pricing & Payment

• All prices are displayed in Indian Rupees (INR).
• Applicable taxes and charges, where required, may be included in the displayed price or shown separately at checkout.
• Payments are processed through secure third-party payment gateways.
• Orders are confirmed only after successful payment or COD confirmation.
• Prices and offers may change without prior notice, but changes will not affect orders that have already been confirmed.

4. Shipping & Delivery

• Estimated delivery time is generally 5–6 business days, depending on the delivery location.
• Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.
• Please provide accurate and complete delivery details while placing your order.
• We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

5. Returns & Exchange

• Eligible exchange requests must be submitted within 4 days of delivery.
• ThisMe provides exchange only to eligible customers.
• No refunds, cash refunds, bank refunds, UPI refunds, card refunds, or store credits are provided.
• A valid unboxing video may be required for damage, wrong-product, or other eligible claims.
• Products must be unused, unwashed, and returned in their original condition with tags and packaging.
• All exchanges are subject to the conditions described in our Exchange Policy.

6. Intellectual Property

• All website content, including text, images, graphics, logos, product photographs, designs, and other materials, belongs to ThisMe or its respective owners.
• You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

7. Prohibited Activities

• Do not use the website for unlawful or fraudulent activities.
• Do not attempt unauthorized access to the website, accounts, systems, or services.
• Do not submit false, fraudulent, or misleading information or claims.
• Do not interfere with the security or normal operation of the website.

8. Limitation of Liability

• To the extent permitted by applicable law, ThisMe will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or products.
• Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

9. Governing Law

• These terms are governed by the laws applicable in India.
• Subject to applicable law, courts having jurisdiction in Surat, Gujarat, shall have jurisdiction over disputes.

10. Dispute Resolution

• Please contact ThisMe first if you have any issue or complaint regarding an order or service.
• We will make reasonable efforts to resolve customer concerns through our support process before formal legal action.

11. Contact

• Email: info@thisme.in
• WhatsApp: +91 99096 77178

By using this website, you agree to these Terms & Conditions.